Refund Policy

Eligibility

Securecloudinfra does not take payment on this website. Refunds apply to fees paid through an issued invoice or confirmed enrolment agreement for our courses and ateliers.

Timeframe

You may request a full refund within 14 days of payment if the programme has not started and no digital cohort materials have been released to you. After materials access begins, refunds become partial or unavailable as described below.

Full or partial refunds

If Securecloudinfra cancels a cohort, you receive a full refund or a free transfer to a later date. If you withdraw at least 10 days before a live start date, we refund 70% of the fee. Withdrawals inside 10 days may receive a 40% credit toward a future Securecloudinfra programme within twelve months, at our discretion when seats cannot be refilled.

Non-refundable items

Third-party venue costs already committed for on-site ateliers, custom research already delivered, and completed one-to-one mentoring hours are non-refundable. Self-paced recording sets are non-refundable once download or streaming access is granted.

Refund process

Email [email protected] with your invoice number, programme name, and reason for the request. We confirm eligibility within five working days.

Processing time and method

Approved refunds are returned by the original payment method within 14 working days of approval. Bank transfers may take longer depending on your institution.

Cancellation by Securecloudinfra

We may cancel or reschedule for instructor illness, insufficient enrolment, or events beyond our control. You may choose a refund or transfer.

Exceptions

Statutory rights under United Kingdom consumer law remain unaffected where they apply. Enterprise statements of work may set different commercial terms that prevail for that engagement when expressly agreed in writing.

Contact for refund requests

078 0607 7830 · 19 East Street; Mareham Le Fen; PE22 1RX; United Kingdom · [email protected]